Shipping & Returns

Shipping and Delivery

All figurines and other products ship from Germany unless otherwise stated. We ship exclusively with UPS, Monday–Friday.

Delivery normally takes 3–5 business days after shipment, although customs processing may cause delays. Preorders and out-of-stock items ship when available.

Please check your shipping address carefully before placing your order. If you need to make a correction, contact us as soon as possible. We cannot change the shipping address once your order has shipped.

Shipping Charges

Standard Shipping is $20, unless your order qualifies for free shipping:

• Club members: Free Standard Shipping on qualifying product purchases of $200 or more.

• Non-members: Free Standard Shipping on qualifying product purchases of $800 or more.

• Annual Club membership renewals: Free Standard Shipping with no minimum purchase.

Free-shipping thresholds are calculated before tariffs. Tariffs do not count toward the minimum. Shipping charges and eligible discounts are confirmed at checkout.

Returns

We stand behind the quality of our products and offer a 60-day satisfaction guarantee because we want you to be happy with your purchase.

If you are unhappy or simply change your mind, please contact us within 60 days of delivery to request a return or replacement. Call (212) 933-9188 or email info@hummelgifts.com.

Items returned because you have changed your mind: Items must be in their original, unused condition, with all original packaging.

Defective or damaged items: The original-condition requirement above does not apply. For items damaged during shipping, please follow the “Damaged deliveries” instructions below.

All returns require prior authorization from Hummel Gifts. Items returned without our authorization will not qualify for a refund or replacement. Please contact us before shipping any item back.

For items being returned, we will email you a prepaid return shipping label and instructions.

Once we have received your returned item, we will issue a refund to your original payment method, unless you request store credit. Your bank or payment provider may take additional time to process the refund.

Damaged Deliveries

Please notify Hummel Gifts of shipping damage as soon as possible and within 50 days of delivery. This gives us time to assist with the UPS claim if necessary.

We strongly recommend filing directly through the UPS Claims portal. If you need assistance or cannot submit your claim, please contact us.

What you need for a damage claim

• UPS tracking number: The 18-character number beginning with 1Z.

• Product details: Figurine name, HUM number, quantity, and a description of the damage.

• Proof of value: Your invoice or receipt. Contact us if you need a copy.

• Box dimensions: Length, width, and height of the outer shipping box.

• Clear photographs of:

  • The figurine, including close-ups of every damaged or broken area.

  • The figurine inside the box with its original packing materials.

  • The shipping label, with the tracking number clearly readable.

  • The outside of the shipping box, whether or not damage is visible.

Keep the figurine, all broken pieces, the original box, and all packing materials until the claim is resolved. UPS may request an inspection.

Photographs are required to support a shipping-damage claim. Without them, we cannot file a claim or issue a replacement or refund for shipping damage. If you need help providing photographs, please contact us for guidance.

Lost or Missing Packages

If your package has not arrived, check your UPS tracking information. If tracking shows it was delivered, check around your property and with household members or neighbors who may have accepted it.

If you still cannot locate your package, contact us promptly with your order number and UPS tracking number.

We strongly recommend filing a lost-package claim directly through the UPS Claims portal. We can assist if necessary.

Keep your order confirmation and delivery notifications. We will work with you and UPS to investigate and discuss the next steps.

Policy Updates

We reserve the right to update this Shipping & Returns policy without prior notice. Changes apply to orders placed after the updated policy is published.

Contact us

Phone: (212) 933-9188
Hours: Monday–Friday, 10 AM–6 PM ET
Email: info@hummelgifts.com